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Privacy policy

Last updated: May 2026

At Mia Luxa, protecting your privacy and personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, or interact with our services.

By using the Mia Luxa website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

When customers interact with our website, we may collect different categories of information necessary to provide our services and improve the customer experience.

Personal Information

We may collect personal information that customers voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details
  • Order history
  • Customer service communications

Payment Information

Payments are processed securely through trusted third-party payment providers.

Mia Luxa does not directly store full credit card numbers or sensitive payment credentials.


Automatically Collected Information

When customers browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage activity
  • Cookies and tracking technologies
  • Geographic location information

This information helps us improve website performance, security, and user experience.


2. How We Use Your Information

We use customer information for legitimate business purposes, including:

Order Management

  • Processing orders and payments
  • Preparing and shipping products
  • Sending order confirmations and tracking updates
  • Managing returns and refunds

Customer Support

  • Responding to customer inquiries
  • Providing technical assistance
  • Resolving complaints or disputes
  • Improving customer service quality

Website Improvement

  • Analyzing website traffic and performance
  • Optimizing user experience
  • Improving website functionality and navigation
  • Personalizing customer experiences

Fraud Prevention and Security

Customer information may also be used to:

  • Detect suspicious or fraudulent activity
  • Protect customer accounts
  • Prevent unauthorized transactions
  • Improve website security systems

Marketing Communications

Where permitted by law, Mia Luxa may send customers:

  • Promotional offers
  • Product updates
  • Newsletters
  • Marketing communications

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.


3. Cookies and Tracking Technologies

Mia Luxa uses cookies and similar technologies to improve website functionality and customer experience.

Cookies may be used to:

  • Remember customer preferences
  • Save shopping cart contents
  • Analyze website traffic
  • Improve website speed and performance
  • Personalize content and advertising

Customers may disable cookies through their browser settings. However, some website features may not function properly if cookies are disabled.


4. Sharing of Information

Mia Luxa does not sell, rent, or trade customer personal information to third parties.

However, limited information may be shared with trusted service providers necessary for operating our business, including:

  • Payment processors
  • Shipping and logistics companies
  • Website hosting providers
  • Analytics services
  • Marketing platforms
  • Customer support tools

These providers are only authorized to use customer information as necessary to perform services on our behalf.


5. International Data Transfers

Customer information may be processed or stored in countries outside the customer’s country of residence.

By using our website, customers consent to the transfer and processing of their information in accordance with this Privacy Policy.


6. Data Retention

Mia Luxa retains customer information only for as long as necessary to:

  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements
  • Provide customer services
  • Maintain business operations

When personal information is no longer required, it will be securely deleted or anonymized.


7. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Despite these efforts, no electronic transmission or storage method can be guaranteed to be completely secure.

Customers use the website at their own risk.


8. Customer Rights

Depending on applicable laws and regulations, customers may have the right to:

  • Access their personal information
  • Correct inaccurate data
  • Request deletion of personal information
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request data portability

Requests regarding personal data may be submitted using the contact information below.


9. Children’s Privacy

Mia Luxa does not knowingly collect personal information from minors or individuals under the age required by applicable law.

If we become aware that such information has been collected without proper authorization, we will take appropriate steps to remove it.


10. Third-Party Websites

Our website may contain links to third-party websites or services.

Mia Luxa is not responsible for:

  • Third-party privacy practices
  • External content
  • Third-party services or products

Customers are encouraged to review the privacy policies of external websites they visit.


11. Changes to This Privacy Policy

Mia Luxa reserves the right to modify or update this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page regularly for updates.


12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or personal data, please contact:

Mia Luxa

Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08