Last updated: May 2026

At Mia Luxa, customer satisfaction is our top priority. We are committed to offering premium-quality beauty and wellness products while ensuring a safe and risk-free shopping experience for our customers.

This Return & Refund Policy explains the conditions under which customers may request returns, refunds, or assistance regarding purchases made through the Mia Luxa website.

By placing an order on our website, customers agree to the terms outlined in this policy.

1. 30-Day Free Trial Guarantee

All eligible products purchased through the Mia Luxa website are covered by our 30-day free trial guarantee.

The trial period begins on the date the order is marked as delivered by the shipping carrier.

Customers are encouraged to test and evaluate the product under normal conditions of use during this period. If you are not completely satisfied with your purchase for any reason, you may request a 100% refund within the allowed timeframe.

Our goal is to ensure every customer can shop confidently and without risk.

2. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of delivery.
• Customers must provide valid proof of purchase.
• The product must not show evidence of intentional damage, abuse, or misuse.
• Customers must comply with the procedures outlined in this policy.

Mia Luxa reserves the right to request additional information or documentation before approving a refund request.

3. Non-Refundable Situations

Refunds may not be granted in the following situations:

• Requests submitted after the 30-day refund period.
• Products damaged due to improper handling, negligence, or misuse.
• Fraudulent, abusive, or suspicious refund claims.
• Packages marked as delivered by the carrier but reported missing without sufficient evidence.
• Orders affected by customer-provided incorrect shipping information.

If a product arrives damaged or defective, customers should contact our support team immediately for assistance.

4. Return Procedure

To initiate a return or refund request, customers must contact our support team using the contact information provided below.

Contact Information

Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08

Please include the following information in your request:

• Full name
• Order number
• Email address used for the purchase
• Description of the issue
• Photos or videos if applicable

Our support team will review the request and provide instructions regarding the next steps.

5. Refund Processing

Once a refund request has been approved:

• Refunds will be issued to the original payment method used during checkout.
• Processing times may vary depending on the customer’s bank or payment provider.
• Most refunds are completed within 5 to 10 business days.
• Customers will receive a confirmation email once the refund has been processed.

Shipping fees may not be refundable unless required by applicable law.

6. Chargebacks and Payment Disputes

Customers are encouraged to contact Mia Luxa before opening a chargeback or payment dispute with their bank or payment provider.

Fraudulent or abusive disputes may result in:

• Restrictions on future purchases
• Additional verification requirements
• Refusal of future services

We are committed to resolving customer concerns fairly and efficiently whenever possible.

7. Lost or Damaged Orders

If an order is significantly delayed, lost, or arrives damaged, customers should contact our support team promptly.

Customers may be asked to provide:

• Photos of the damaged package or product
• Tracking information
• Additional order details

Mia Luxa will work with the shipping carrier to investigate and attempt to provide an appropriate resolution.

8. Exchanges

At this time, Mia Luxa may not guarantee direct product exchanges.

Customers requesting a different item may be advised to:

1. Request a refund according to this policy.
2. Place a new order separately.

Exchange availability may vary depending on stock and logistics conditions.

9. Policy Abuse Prevention

To protect both customers and our business, Mia Luxa reserves the right to refuse refunds or returns in cases involving:

• Excessive refund requests
• Fraudulent activity
• Abuse of promotional offers
• Repeated policy violations

Any misuse of this policy may result in account restrictions or refusal of future purchases.

10. Policy Updates

Mia Luxa reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy regularly.

11. Contact Information

For questions regarding returns, refunds, or this policy, please contact:

Mia Luxa

Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08