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Last updated: May 2026
At Mia Luxa, we are committed to providing reliable, secure, and efficient shipping services to our customers worldwide. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing products from our website.
By placing an order on the Mia Luxa website, customers agree to the terms outlined in this Shipping Policy.
All orders are processed after successful payment confirmation.
Orders are typically prepared and shipped within 1 to 3 business days excluding weekends and public holidays.
During periods of high demand, holidays, promotional events, or unexpected circumstances, processing times may be extended.
Customers will receive:
Mia Luxa ships to many countries worldwide.
Shipping availability may vary depending on:
If shipping is unavailable to a customer’s location, the customer may be notified during checkout or contacted directly by our support team.
Estimated delivery times depend on the shipping destination and local carrier services.
Please note that these delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to:
Shipping fees are calculated during checkout based on:
Any applicable shipping charges will be displayed before order confirmation.
Mia Luxa may occasionally offer free shipping promotions under specific conditions.
Once an order has been shipped, customers will receive a tracking number by email.
Tracking information allows customers to monitor shipment progress in real time.
Please note:
If tracking information is not received within a reasonable timeframe, customers should contact our support team.
International shipments may be subject to:
These charges are determined by the destination country and remain the responsibility of the customer.
Mia Luxa is not responsible for:
Customers are encouraged to verify local import regulations before placing an order.
Customers are responsible for providing accurate shipping and contact information during checkout.
Mia Luxa shall not be held responsible for delivery issues caused by:
If a package is returned due to incorrect information provided by the customer, additional shipping charges may apply for reshipment.
If a package is significantly delayed, lost, or arrives damaged, customers should contact our support team as soon as possible.
Customers may be asked to provide:
Mia Luxa will work with shipping carriers to investigate the issue and attempt to provide an appropriate resolution.
However, once a package has been transferred to the shipping carrier, certain delays may remain outside our direct control.
If tracking information shows that a package has been delivered but the customer cannot locate it, customers should:
Mia Luxa cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.
If a package is refused or left unclaimed by the customer:
Mia Luxa shall not be held responsible for shipping delays caused by circumstances beyond reasonable control, including:
Mia Luxa reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
Customers are encouraged to review this policy regularly.
For questions regarding shipping, delivery, or tracking information, please contact:
Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08