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Shipping policy

Last updated: May 2026

At Mia Luxa, we are committed to providing reliable, secure, and efficient shipping services to our customers worldwide. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing products from our website.

By placing an order on the Mia Luxa website, customers agree to the terms outlined in this Shipping Policy.


1. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically prepared and shipped within 1 to 3 business days excluding weekends and public holidays.

During periods of high demand, holidays, promotional events, or unexpected circumstances, processing times may be extended.

Customers will receive:

  • An order confirmation email after purchase
  • A shipping confirmation email once the order has been dispatched

2. Shipping Destinations

Mia Luxa ships to many countries worldwide.

Shipping availability may vary depending on:

  • Local shipping regulations
  • Carrier restrictions
  • Customs limitations
  • Delivery accessibility

If shipping is unavailable to a customer’s location, the customer may be notified during checkout or contacted directly by our support team.


3. Estimated Delivery Times

Estimated delivery times depend on the shipping destination and local carrier services.

Estimated Delivery Times

Europe

  • Approximately 5 to 10 business days

International Orders

  • Approximately 7 to 20 business days

Please note that these delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • High shipping volumes
  • Carrier delays
  • Public holidays

4. Shipping Costs

Shipping fees are calculated during checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected
  • Promotional offers or discounts

Any applicable shipping charges will be displayed before order confirmation.

Mia Luxa may occasionally offer free shipping promotions under specific conditions.


5. Tracking Information

Once an order has been shipped, customers will receive a tracking number by email.

Tracking information allows customers to monitor shipment progress in real time.

Please note:

  • Tracking updates may take 24 to 72 hours to appear after shipment
  • Some international carriers may provide limited tracking visibility depending on the destination country

If tracking information is not received within a reasonable timeframe, customers should contact our support team.


6. Customs Duties and Import Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Administrative handling fees

These charges are determined by the destination country and remain the responsibility of the customer.

Mia Luxa is not responsible for:

  • Customs delays
  • Import restrictions
  • Additional customs charges

Customers are encouraged to verify local import regulations before placing an order.


7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

Mia Luxa shall not be held responsible for delivery issues caused by:

  • Incorrect addresses
  • Incomplete shipping information
  • Incorrect phone numbers
  • Failed delivery attempts

If a package is returned due to incorrect information provided by the customer, additional shipping charges may apply for reshipment.


8. Lost, Delayed, or Damaged Packages

If a package is significantly delayed, lost, or arrives damaged, customers should contact our support team as soon as possible.

Customers may be asked to provide:

  • Photos of the package or damaged product
  • Tracking information
  • Order details

Mia Luxa will work with shipping carriers to investigate the issue and attempt to provide an appropriate resolution.

However, once a package has been transferred to the shipping carrier, certain delays may remain outside our direct control.


9. Orders Marked as Delivered

If tracking information shows that a package has been delivered but the customer cannot locate it, customers should:

  • Verify the shipping address provided
  • Check with neighbors or household members
  • Contact the shipping carrier directly
  • Contact our support team for additional assistance

Mia Luxa cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.


10. Refused or Unclaimed Packages

If a package is refused or left unclaimed by the customer:

  • Shipping fees may not be refundable
  • Return shipping fees and customs charges may be deducted from any eligible refund

11. Force Majeure and Shipping Delays

Mia Luxa shall not be held responsible for shipping delays caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Transportation interruptions
  • Labor strikes
  • Public health emergencies
  • Technical system failures
  • Carrier operational disruptions

12. Policy Updates

Mia Luxa reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy regularly.


13. Contact Information

For questions regarding shipping, delivery, or tracking information, please contact:

Mia Luxa

Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08