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Terms of sale

Last updated: May 2026

These Terms and Conditions of Sale govern all purchases made through the Mia Luxa website. By placing an order on our website, customers agree to comply with and be bound by the conditions outlined below.

Please read these Terms carefully before making any purchase.


1. Company Information

Mia Luxa

Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08


2. Purpose

These Terms and Conditions define the rights and obligations between Mia Luxa and customers regarding the sale of products offered on the website.

The products sold through the website are intended for personal use only unless otherwise specified.


3. Products

Mia Luxa strives to ensure that all product descriptions, images, pricing, and information displayed on the website are accurate and regularly updated.

However:

  • Product images are provided for illustrative purposes only.
  • Product colors and packaging may vary slightly depending on screen settings or manufacturing updates.
  • Product availability may change without prior notice.

Mia Luxa reserves the right to:

  • Modify products at any time
  • Discontinue products without notice
  • Limit purchase quantities
  • Correct any inaccuracies or errors

4. Pricing

All prices displayed on the website are shown in the applicable currency and may be modified at any time without prior notice.

Prices may not include:

  • Shipping costs
  • Customs duties
  • Import taxes
  • Local administrative fees

Any additional charges will be clearly indicated during checkout where applicable.

Mia Luxa reserves the right to correct pricing errors or inaccuracies at any time.


5. Orders

When placing an order, customers agree to provide accurate, complete, and current information.

After placing an order:

  • Customers will receive an order confirmation email.
  • Orders remain subject to acceptance and product availability.
  • Mia Luxa reserves the right to refuse or cancel any order.

Reasons for cancellation may include:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraud
  • Technical or pricing errors
  • Violation of these Terms

If payment has already been processed for a canceled order, customers will receive an appropriate refund.


6. Payment Terms

Payment must be completed in full before products are processed and shipped.

Accepted payment methods may include:

  • Credit cards
  • Debit cards
  • Secure online payment providers
  • Other payment methods displayed at checkout

All transactions are encrypted and processed securely through trusted third-party payment providers.

Mia Luxa does not directly store complete payment card information.


7. Shipping and Delivery

Orders are processed and delivered according to the Shipping Policy available on the website.

Delivery times are estimates only and are not guaranteed.

Mia Luxa shall not be held responsible for delays caused by:

  • Shipping carriers
  • Customs procedures
  • Incorrect customer information
  • Weather conditions
  • Transportation disruptions
  • Force majeure events

Customers are responsible for ensuring that shipping details are accurate and complete.

Additional shipping fees resulting from incorrect information may be charged to the customer.


8. Customs Duties and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Local administrative charges

These fees are determined by local authorities and remain the responsibility of the customer.

Mia Luxa is not responsible for customs-related delays or additional import charges.


9. Returns and Refunds

Customers benefit from a 30-day free trial guarantee and may request a 100% refund if not satisfied with their purchase.

Refund eligibility is subject to the conditions outlined in the Return & Refund Policy available on the website.

Refund requests may be refused in cases involving:

  • Requests submitted outside the refund period
  • Product misuse or intentional damage
  • Fraudulent activity
  • Abuse of company policies

Approved refunds will be issued to the original payment method used for the purchase.


10. Customer Responsibilities

Customers agree to:

  • Use products according to provided instructions
  • Provide accurate personal and shipping information
  • Comply with applicable laws and regulations
  • Avoid fraudulent or abusive activities

Customers are responsible for maintaining the confidentiality of any account credentials associated with the website.


11. Intellectual Property

All website content is protected by intellectual property and copyright laws.

This includes:

  • Logos
  • Branding
  • Product images
  • Videos
  • Text content
  • Graphics
  • Website design
  • Marketing materials

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission from Mia Luxa.

Unauthorized use may result in legal action.


12. Limitation of Liability

To the fullest extent permitted by law, Mia Luxa shall not be liable for:

  • Indirect or consequential damages
  • Financial losses
  • Product misuse
  • Delivery delays
  • Website interruptions
  • Technical failures
  • Loss of data
  • Unauthorized account access

Customers use the website and products at their own risk.


13. Force Majeure

Mia Luxa shall not be held responsible for delays or failures caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Labor strikes
  • Internet outages
  • Public health emergencies
  • Technical failures

14. Governing Law

These Terms and Conditions of Sale shall be governed and interpreted in accordance with applicable laws and regulations.

Any disputes arising from purchases or website use shall fall under the jurisdiction of the competent courts.


15. Modifications to the Terms

Mia Luxa reserves the right to modify or update these Terms and Conditions of Sale at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review these Terms regularly.


16. Contact Information

For any questions regarding these Terms and Conditions of Sale, please contact:

Mia Luxa

Email: hello-mialuxa@outlook.com
Phone: +33 7 56 90 79 08